These documents are a draft and are not in force.
They have been written to be reviewed by an Australian lawyer, not to be relied on. Some details are still blank, shown as [ — ], and the points that need a lawyer's judgement are marked in the margin. Nothing here limits your rights under the Australian Consumer Law, and nothing here is legal advice.
Refund Policy
One product, one payment, A$25. This page says exactly when you get your money back. It is short on purpose — a refund policy you need to interpret is a refund policy designed not to be used.
Not yet in force — see the notice above. Last revised 2026-08-04.
1.Fourteen Days, No Questions
Ask within 14 days of buying your Season Pass and we will refund it in full. You do not need a reason. We will not ask whether you used it, how much of it you used, or why you changed your mind.
Email [ — ] from the address on your account. We will process it within two business days. The money goes back to the card you paid with, and how long it takes from there is your bank's business, usually five to ten days.
To be clear about what this is: Australian law gives you no automatic cooling-off period for an online purchase like this one. The 14-day window is a promise we are making, not a right you already had. It sits on top of your legal rights, which are set out below and which never expire.
2.Your Rights Under the Australian Consumer Law
Your rights under Australian Consumer Law are not affected by anything in this document. Our services come with guarantees that cannot be excluded. You are entitled to a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service put right if it is not of acceptable quality and the failure does not amount to a major failure. If any part of these terms says otherwise, that part does not apply.
In practice, that means you are entitled to a refund — regardless of the 14 days, and regardless of anything else on this page — if the service has a major failure. A major failure includes the service being substantially unfit for its purpose, being materially different from what we described, or having a problem that would have stopped you buying it had you known.
For a problem that is not a major failure, we will fix it within a reasonable time. If we do not, you can then choose a refund instead.
A projection being wrong is not a failure of the service. We publish projections that are regularly wrong, we say so throughout the site, and we grade them in public precisely so that this is visible before you pay. Losing a bet is not grounds for a refund. Being sold something materially different from what was described is.
3.If We Withdraw Something You Paid For
If we materially reduce what a pass provides while yours is running — removing a feature, withdrawing a published figure, cutting the coverage back — you can ask for a pro-rata refund of the remaining part of your pass, and we will pay it. You do not have to accept a smaller product than the one you bought.
This has happened. In 2026 we withdrew our published long-run accuracy figure after finding defects in the way it was measured. The performance page explains what and why. If something like that matters to you and it goes away, you are entitled to the unused part of your money back.
4.If We Stop Operating
If we shut the service down, or end your access for a reason that is not your fault, we refund the unused portion of your pass, calculated to the day against the expiry date you were shown when you bought it. We do not need you to ask.
5.When We Won't Refund
Outside the 14 days, and absent an entitlement above:
- because a bet lost, or a projection missed;
- because you bought late in the season and got fewer weeks — the expiry date is shown before you pay, on the pricing page and again at checkout;
- because you stopped using it;
- where the account is being used in breach of the Terms of Use — sharing access, scraping, or redistributing market data.
None of these override the Australian Consumer Law. If you think you have a right to a refund and we have said no, you can take it further — see clause 7.
6.Duplicate and Mistaken Payments
If you are charged twice, or charged for something you did not buy, tell us and we will refund it in full immediately. That is not a discretionary refund and the 14-day window has nothing to do with it.
7.If We Disagree
Write to us first at [ — ]. If we still cannot sort it out, contact your state or territory consumer protection agency — in Western Australia, Consumer Protection within the Department of Energy, Mines, Industry Regulation and Safety — or the ACCC at accc.gov.au.
You can also dispute the charge with your bank. We would rather you asked us first, but nothing here takes that away from you.